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Refund & Return Policy

Last updated: September 27, 2026

1. Marketplace Nature

Friendse is a marketplace connecting Buyers with independent Sellers of digital products and skills/services. Each Seller is responsible for their own products, delivery, returns, and refunds. Friendse facilitates dispute resolution but is not the seller of record and does not itself issue refunds for Seller products unless explicitly stated.

2. When You Can Request a Refund

  • The digital product or service was not delivered within the expected time.
  • The download link, license key, or access provided is broken, invalid, or does not work.
  • The file, product, or completed service is significantly not as described in the listing.
  • The Seller accepted payment but never started or completed the agreed work.

Requests should be raised within 2 days of delivery (or the Seller's stated window, if longer).

3. Non-Refundable Cases

  • The digital product was successfully delivered, downloaded/accessed, and works as described.
  • A service was completed as agreed between the Buyer and Seller.
  • Change of mind after a working digital product or completed service has been delivered.
  • Listings explicitly marked "final sale / non-refundable".

4. How to Request

  1. Open the order in your account and select "Report a Problem" (or contact the Seller directly first).
  2. Provide screenshots or other evidence for a broken link, non-working file, or a service that wasn't delivered as described.
  3. The Seller must respond within 3 business days.
  4. If unresolved, you may escalate to Friendse support for mediation.

5. Refund Processing

  • Approved refunds are issued to the original payment method within 5–10 business days.
  • Friendse may, at its discretion, issue a refund on behalf of a Seller in cases of proven fraud or policy violation, and recover the amount from the Seller.

6. Cancellations

Orders may be cancelled before the Seller delivers the product or starts the service. Once delivery has been made or work has started, the refund process above applies instead.

7. Abuse of Policy

Excessive, fraudulent, or abusive refund claims may result in account suspension. Friendse's decision in mediated disputes is final to the extent permitted by law.

8. Contact

Dispute support: [email protected]

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