Contact Us
We read every message. Pick the option that matches what you need so it reaches the right team fastest.
Help & Support
Logged-in members can open a support ticket from the Help & Support link in the footer. Tickets are tied to your account, so you can follow the conversation and reopen it if the problem comes back. Not logged in? Use the email below.
For anything else — account access, payments and withdrawals, business enquiries, or press — email [email protected] . Include the email or username on your Friendse account so we can find it quickly.
Report content or a user
Use the Report option on any post, video, Status, comment, profile or Shop Sphere listing. Reports go straight to our moderation team and are reviewed against the Community Guidelines. You do not need to email us separately.
Appeals
If your content was removed, a boost was rejected, or your account was restricted and you believe it was a mistake, submit an appeal from the notice shown on your account. Appeals are reviewed by a person, not automatically.
Orders, refunds & sellers
Problems with a Shop Sphere order are handled under the Refund & Return Policy and Digital Delivery Policy. Contact the seller first; if you cannot resolve it together, email us and our team will mediate.
Copyright & legal notices
Copyright, trademark and other legal notices should follow the process in our Copyright & IP Policy and be sent to [email protected] . Privacy requests (access, correction, deletion) are described in the Privacy Policy.
Lost your access code?
Use "Access code forgotten?" on the login page to request a new one — that is faster than emailing.